Terms of Service

Last updated: April 2026

1. Service description

AutoDiag provides an AI-assisted diagnostic and workflow management platform for independent automotive workshops in Australia and New Zealand. The service is provided as-is on a subscription basis.

2. No warranty on diagnostic suggestions

AutoDiag provides diagnostic suggestions based on information you supply. These suggestions are decision-support tools only — they do not replace qualified technician judgement, OEM service information, or proper diagnostic procedure.

Always verify AI-generated suggestions against current OEM service documentation before carrying out repairs. AutoDiag accepts no liability for misdiagnosis, incorrect repairs, or consequential damage arising from reliance on AI suggestions.

3. OEM portal access and intellectual property

AutoDiag does not provide access to OEM service information or portal content. Your OEM portal subscriptions are your own, subject to each manufacturer's terms of service. AutoDiag does not log in to OEM portals on your behalf.

OEM service information (TSBs, wiring diagrams, calibration data) is the intellectual property of the respective manufacturers. AutoDiag does not reproduce or store OEM service content.

AutoDiag is not affiliated with, endorsed by, or a member of AASRA.

4. Credential security

You are responsible for maintaining the security of your OEM portal credentials. AutoDiag encrypts stored credentials but cannot guarantee the security of your OEM portal accounts. Use a unique, strong password for each portal.

5. Subscription and billing

The workshop price is $99/month per workshop site, exclusive of GST. Includes 2 users (when seat billing launches). Extra users $20/month ex GST per extra user (when seat billing launches). There is a 30-day free trial. Billing is month-to-month (no lock-in). There is no setup fee.

6. Acceptable use

You agree not to use AutoDiag to process or store data belonging to other businesses without their consent, to attempt to reverse-engineer the service, or to use the service for any unlawful purpose.

7. Limitation of liability

To the maximum extent permitted by Australian law, AutoDiag's liability is limited to the subscription fees paid in the 3 months preceding any claim. We are not liable for indirect, consequential, or incidental damages.

8. Governing law

These terms are governed by the laws of Queensland, Australia. Any disputes are subject to the exclusive jurisdiction of the courts of Queensland.

9. Contact

Questions about these terms: support@autodiag.com.au