AutoDiag is an Australian SaaS product for independent automotive workshops. We are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Account data: Name, email address, workshop name, and billing details provided during signup.
Diagnostic data: Vehicle information (make, model, year, VIN), fault codes (DTCs), symptom descriptions, and AI diagnostic results created by your technicians.
Usage data: Log entries of actions taken within the platform for security and audit purposes.
Billing data is processed by Stripe, a PCI-DSS compliant payment processor. We do not store credit card numbers.
AI processing uses dual LLM routing: FAST_LLM on Cerebras (Qwen 3.8 Flash, falling back to DeepSeek Chat) and DIAG_LLM on DeepSeek.
We use your data to provide the AutoDiag diagnostic assistance service, send billing communications, and improve the platform. We do not sell your data to third parties.
Account data is retained for the duration of your subscription plus 90 days. Upon account deletion, all personal data is removed within 30 days. Anonymised, aggregated usage statistics may be retained indefinitely.
Under the Privacy Act 1988 (Cth), you have the right to access, correct, or request deletion of your personal data. To exercise these rights, contact privacy@autodiag.com.au.
For privacy enquiries: privacy@autodiag.com.au